Welcome to ProFantasy online support. Here you can get immediate answers to known problems, how-to's and frequently asked questions relating to any of our products.
Important: There are currently two versions of our main program available: CC3 (v3.43) and CC3+ (v3.67) which can be installed and run at the same time. This is because not all add-ons have been updated to CC3+ yet. You can completely switch to CC3+ (and we recommend that) if all your add-ons have been updated. See the FAQ for which add-ons are currently available for CC3+.
Many tech support issues have been fixed by the latest CC3 Update. Please check your CC3's Help >> About, and if your version number is less than 3.43, go to your registration page and download CC3 Update 11.
The same goes for CC3+. If it's version number is less than 3.67, go to your registration page and download CC3+ Update 2.
|Common Questions...||... and their answers|
|Error 75 when installing an add-on.||The answer...|
|CC3+ with Vista, Windows 7, 8 or 10 Installation||The answer...|
|An add-on software, (e.g. City Designer) can't find CC3||The answer...|
|Can't get a high resolution BMP/PNG/JPG export||The answer...|
|Installation order for CC3/CC3+ and add-ons||The answer...|
|CC3 with Vista, Windows 7, 8 or 10 Installation||The answer...|
|Can't see the text||The answer...|
|.NET Framework error message||The answer...|
|Map won't print, prints blank page or other printer issue.||The answer...|
|Effects are not working||The answer...|
|Can't locate the full CC3 manual||The answer...|
|Invalid serial number||The answer...|
|Selecting is mixed up||The answer...|
|Unwanted grey outline on some entities||The answer...|
Among other things you can search for the product title or code (e.g. Cosmographer, CC3 or DD3), the area of use where your problem occurs (e.g. Install or Printing), or the specific command/function you have problems with (e.g. Symbol, Multipoly or Effects).
Check out the Profantasy FAQ, if the Knowledgebase doesn't cover your question.
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ProFantasy Software Ltd is registered in the UK at Spectrum House, Bromell's Road, London, SW4 0BN. Company number 2843515
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